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Welcome to Long Maxi Dress Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.longmaxidress.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our Commitment: At Long Maxi Dress Sales Store, we specialise in elegant, feminine fashion including our signature maxi dresses, midi dresses, and complementary accessories. We’re committed to providing you with quality products and exceptional service throughout your shopping experience.

1. General Terms

1.1 Website Use

By accessing our website, you confirm that:

  • You are at least 18 years old or have parental consent
  • All information you provide is accurate and current
  • You will not use our site for any unlawful purpose
  • You will not reproduce, duplicate, or resell any content without permission

1.2 Account Registration

Creating an account is optional but recommended for faster checkout. You are responsible for:

  • Maintaining the confidentiality of your login details
  • All activities that occur under your account
  • Promptly updating your personal information

2. Products and Services

2.1 Product Descriptions

We take care to ensure our product descriptions and images are accurate. However:

  • Colours may vary slightly due to monitor settings
  • All measurements are approximate
  • Some items may have slight variations due to their handmade nature

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either:

  • Offer a suitable alternative, or
  • Refund the relevant amount

2.3 Services

We offer worldwide shipping (excluding some Asian countries and remote regions) with the following options:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when we dispatch your items. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at checkout. For security, we don’t store your payment details.

3.4 International Customers

International customers:

  • Are responsible for any customs duties/taxes
  • Should mark returns as “Returned Goods” to avoid charges
  • Will receive refunds in GBP

4. Returns and Refunds

4.1 Returns Policy

We accept returns within 15 days of delivery. Items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Hygiene Note: Wraps and gilets cannot be returned if tried on without protective clothing.

4.2 Return Process

To return an item:

  1. Email [email protected] within 15 days
  2. Wait for RMA number (2 business days)
  3. Ship to: Long Maxi Dress Returns, 78 Gladstone St, Peterborough, GB PE1T 1IP

4.3 Refunds

Refunds:

  • Are processed within 7-10 business days after return approval
  • Are issued to the original payment method
  • Exclude original shipping costs (unless faulty item)

5. Intellectual Property

All content on our website (images, text, designs) is our property or licensed to us. You may not:

  • Reproduce any content without permission
  • Use our brand name or logos without consent
  • Create derivative works from our content

6. Liability

6.1 Our Liability

We are not liable for:

  • Delays beyond our reasonable control
  • Indirect or consequential losses
  • Incorrect care of garments after purchase

Our total liability is limited to the purchase price of the goods.

6.2 Your Responsibility

You agree to:

  • Provide accurate information when ordering
  • Check delivery details carefully
  • Inspect goods upon delivery
  • Follow care instructions for garments

7. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal data.

8. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website.

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Contact Us

For questions about these Terms and Conditions, please contact:

Long Maxi Dress Sales Store
78 Gladstone St
Peterborough, GB PE1T 1IP
Email: [email protected]