At Long Maxi Dress Sales Store, we take pride in offering elegant maxi dresses and fashion pieces that make you feel confident and beautiful. However, we understand that sometimes an item may not meet your expectations. Our hassle-free returns policy ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be returned in their original packaging
  • A proof of purchase must be provided

Please note: For hygiene reasons, we cannot accept returns on wraps and gilets that have been tried on without protective clothing. These items must be returned in their original sealed packaging to be eligible for refund.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
  2. Wait for approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your return: Securely pack the item(s) with the original packaging and include your RMA number clearly visible on the outside of the package.
  4. Ship your return: Send the package to our returns center at:
    Long Maxi Dress Returns
    78 Gladstone St
    Peterborough, GB PE1T 1IP
  5. Track your return: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Long Maxi Dress Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. The details are as follows: Item Name: [Product Name] Item Size: [Size] Item Color: [Color] Order Date: [Date] Reason for Return: [Reason – e.g., Size Exchange, Change of Mind, etc.] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange:

  • Refunds: Will be issued to your original payment method within 7-10 business days after approval. Please note it may take additional time for your bank or credit card company to process the refund.
  • Exchanges: We will ship your replacement item once the return is approved. If the requested size/color is unavailable, we will contact you to discuss alternatives or issue a refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a free return shipping label and expedite your replacement or refund.

International Returns

For our international customers (excluding some Asian and remote regions), please note:

  • You are responsible for any customs duties or taxes incurred when returning items
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

For any questions about our returns policy, please don’t hesitate to contact our customer service team who will be delighted to assist you.