Welcome to Long Maxi Dress Sales Store’s FAQ section. We’ve compiled answers to common questions about our elegant dresses and shopping experience to help you make the most of your visit to our boutique.
Our Products
What types of dresses do you offer?
We specialise in elegant, feminine dresses for all occasions. Our collection includes:
- Day Dresses for casual elegance
- Party Dresses for special occasions
- Maxi Dresses for flowing sophistication
- Midi Dresses for versatile styling
- Shirt Dresses for structured chic
- Wrap Dresses for flattering silhouettes
How do I choose the right size?
Each product page includes detailed size measurements. For our signature maxi dresses, we recommend measuring your bust, waist and hips while wearing similar undergarments to what you’ll pair with the dress. If between sizes, we suggest sizing up for comfort, especially in our wrap styles which offer adjustable fits.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide from our Peterborough boutique, serving fashion-conscious women across the globe (excluding some Asian and remote regions where delivery may be limited).
What are my shipping options?
We offer two premium shipping services:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after 1-2 day processing
- Free Standard Shipping: For orders over £50 via EMS, delivered in 15-25 business days after 1-2 day processing
How long will my order take to arrive?
Please allow 1-2 business days for order processing. Delivery times then depend on your location and shipping method selected (10-25 business days after dispatch). These are estimates and may vary slightly by destination. International customers should note that customs processing may add additional time.
Returns & Exchanges
What is your return policy?
We want you to love every piece as much as we do. You may return unworn items with original tags attached within 15 days of delivery for a refund. Please see our full Returns Policy for details on how to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit back to us.
How long do refunds take?
Once we receive and inspect your return, please allow 5-7 business days for your refund to be processed. The timing of the credit appearing in your account depends on your bank or payment provider.
Customer Service
How can I contact customer service?
Our dedicated customer service team is always happy to help. Please email us at [email protected] with any questions about your order, our products, or your shopping experience. We aim to respond within 24 hours during business days.
Where is your store located?
Our boutique is located at 78 Gladstone St, Peterborough, GB PE1T 1IP. While we primarily operate online, local customers are welcome to visit by appointment to experience our collections in person.
We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to reach out to our customer service team who will be delighted to help you with your Long Maxi Dress Sales Store experience.